Why Public Relations and Brand Building Should Overlap
Written by kumsiong / 28 August, 2013
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Developing a brand identity is one of the most crucial activities for any business looking to get off of the ground. Having a quality product or service is only one of the many important things that you need to focus on. If you ignore the marketing, public relations, and brand development aspects of your business you will not be able to sustain your business or develop it to its full potential. Just like every business needs a solid financial plan, you also need to have a solid marketing plan developed to coordinate your relationship to your customers and the public at large. You should also focus on creating a unique brand identity to serve as your face to the public.
Businesses Are More Than Just Their Products and Services
While you cannot underestimate the value of providing high quality products and services to your customers and clients, you should also remember that this is only one aspect of your business. This may be the most important priority, but it is also important to understand how other factors can affect how people perceive your business. Your reputation is everything in almost any type of business, and your brand image is one of the most essential aspects of that reputation. Having high quality products and services is certainly one aspect of it, but it is far from being the only aspect of your business that you should focus on.
Brand Building Gives Your Business a Face
Your brand identity is essentially the face your business is projecting to the public. You want to project as positive of an image as you can, and there are many ways you can achieve this goal. As a small business, you can try to foster close ties with the community and local people. Or you can make it a point to donate to charities and get involved in civic engagement projects in any number of ways. Other businesses choose to focus on branding themselves as sustainable, eco-friendly businesses that try to make as minimal of an impact as possible. You have the freedom to design your image however you want, as long as you are willing to put in the work to make that image a reality. This is your chance to distinguish yourself from all the other competition and make your business really stand out from the crowd.
Why Public Relations Matters
Once you've created a brand image or identity, you will have to maintain that image to the public. You have to make sure that you live up to the promises you are making to your customers or else your image will suffer. This is where your public relations skills come into play. Your business needs to be prepared to handle conflicts with customers and the public when they arise, while still projecting your business in the best light possible. Having a good public relations campaign in place will ensure that you are projecting the right image and the right information to the public.
It is also a good thing to be well prepared for when things can and do go wrong. Inevitably some customers will be unhappy with your products or services, or you might wind up having your business portrayed in a negative light by the media. Whatever happens, having a solid PR plan in place ahead of time can help you bounce back from the situation without causing too much harm to your brand identity or image. The two factors truly go hand in hand into creating and maintaining a successful business that can withstand the test of time.
