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Customer relationship management (CRM) outsourcing is a type of professional service provided by outsourcing vendors in the form of third-party services. The services include communications management, multi-channel customer engagement, and analytic solutions.Global CRM Outsourcing Market to grow at a CAGR of 5.94% during the period 2018-2022.
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One trend in the market is the advent of big data and analytics services. A large number of firms depend on analytics services to transform unstructured data into structured data that are gathered from various online channels. They use advanced analytical CRM tools and CRM solutions such as predictive analytics, which helps them to understand the pattern related to business and consumer behaviors.
The report covers the present scenario and the growth prospects of the global CRM outsourcing market for 2018-2022. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.
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Key vendors
Accenture
Cognizant
IBM
Infosys
HCL Technologies
The market is divided into the following segments based on geography:
Americas
APAC
EMEA
Global CRM Outsourcing Market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
Market driver
Increasing need for large-scale client management
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Market challenge
Shortage of domain expertise
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Market trend
The advent of big data and analytics services
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Key questions answered in this report
What will the market size be in 2022 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
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Companies Mentioned:
Accenture, Cognizant, IBM, Infosys, and HCL Technologies.
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