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Over the last few decades, information technology has undergone a series of dramatic changes. Innovation is the driving force of the industry, and services are becoming increasingly more efficient as time goes on. Tech entrepreneur Brian Colpak believes tech support services have become cheaper than ever before and will continue to do so.Perhaps the most significant factor contributing to these sea-level changes over the last 20 years is outsourcing. Outsourcing, in this sense, does not mean hiring foreign labor in place of domestic. Rather, more and more companies are moving away from hiring in-house IT specialists and are instead hiring IT firms to help them with their technological problems.
While in-house IT specialists can be limited in their domain knowledge, outsourcing the work means having a team of qualified specialists ready to handle any problem. Since IT companies specialize in their particular industry, they are able to field a variety of experts in a diverse range of fields. This pool of talent allows information technology firms to handle problems beyond the level of what you might expect from in-house IT professionals.
Not to mention, especially in the wake of the global pandemic caused by COVID-19, more and more work is becoming remote. In fact, many of the tasks performed by IT specialists can be done remotely. When it comes to remote work for information technology specialists, companies can directly contact the IT company during regular business hours to seek assistance to any given problem. This is not only more cost-effective but saves everyone time and energy in the long run.
Whether it’s network setup or software installation and maintenance, IT specialists can assist firms by performing these services remotely. When firms hire outside help for these issues, they can save potentially thousands of dollars in costs by only hiring a professional when the problem arises and not before.
These two forces — outsourcing and the growth of remote work — are coming together to create a new dynamic in the information technology industry. Not only are things becoming cheaper than ever before, but they are also becoming more worthwhile.
About Brian Colpak
Brian Colpak is a tech entrepreneur and the founder of Continental Global. After spending most of his career in managerial positions, he founded and led a company that was recognized as one of the top 100 fastest growing companies in Massachusetts before starting his current company. These days his main focus is on an upcoming project in Dubai.
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