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Earlier today, One World Direct announced the official opening of its Los Angeles area e-commerce fulfillment center. One World has been operating in the Los Angeles area since 2012. However, the company’s prior facilities provided more traditional logistics services that were focused on large clients and port logistics services. One World’s new Los Angeles-area location is focused exclusively on e-commerce fulfillment for high-touch clients.
Gideon Oakes, Director of Business Development at One World, says: “The L.A. facility is an important piece of the puzzle, when you’re able to ship orders as soon as your inventory gets stateside, your entire supply chain gets shorter, cheaper and a whole lot faster. We wanted to focus this new fulfillment center exclusively on B2C e-commerce fulfillment.” One World’s facility is equipped with the latest in held-held devices, touch screens and customizable software.
Oakes went on to say, “Our e-commerce clients are focused on building their brands. They use our fulfillment services to customize their boxes, their packing slips and their brand experience.” When asked if this personalized approach adds to the delivery time, Oakes shared that they have worked hard on their systems and are able to provide them at or above industry standard delivery times because “today, e-commerce is measured in minutes and hours, not days and weeks. Customers want their products now, and they simply aren’t willing to wait.”
One World’s infrastructure allows one-off customization and personalization within a high-volume fulfillment setting. According to Oakes, “We have clients who want personalized cards inserted into their boxes; they want hand-written notes paired with orders; they want the human touch. As most of the industry goes generic, we’re going towards high-touch.”
In addition to order fulfillment, the company offers its clients other services such as e-commerce development, marketing assistance and a call center to handle telephone, e-mail, web chat and social media-based customer service and sales inquiries. Oakes said this integration is one of a kind in his industry and gives OWD’s clients a competitive edge.
One World Direct has been in business for 22 years, being established in 1994. OWD has fulfillment facilities in South Dakota and Columbus, Ohio, as well as a contact center in South Dakota.
To find out more about OWD’s high-touch fulfillment services, visit www.owd.com
Release ID: 106035