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In an industry growing faster than average according to statistics from the Occupational Outlook Handbook, plumbers are working hard to gain favor among consumers. According to industry satisfaction surveys, one of the biggest complaints lobbied against contractors was the large time window given for arrival times and late arrivals. To counter this, Benjamin Franklin Plumbing in Silver Spring MD recently announced the company's new policy of on-time guarantees with the launch of its new website.Doug Mclendon, company spokesperson confirmed, saying, "Our customers have a right to expect us to be there when we say we will be. Therefore, we have put in place what is considered one of the best on-time guarantees in the country. We have the motto, 'If there's any delay, it's you we pay.' and we mean it. If we're not on time, we pay out $5.00 per minute late up to the $300 maximum. Our customer's complete satisfaction with both our service and plumbers is 100% guaranteed."
Such a guarantee is only one aspect of what makes a plumbing company viable in today's competitive marketplace, says Mclendon. "While an on-time guarantee will help, what keeps customers coming back is highly skilled plumbers who are expertly trained and experienced to exceed expectations. At Benjamin Franklin Plumbing, that's exactly what we have. Furthermore, homeowners want to know exactly what a problem is going to cost them. To that end, we will always carefully evaluate the situation and will provide the home or business owner with an exact price that will be approved before any work begins."
Repairs are another issue of contention for homeowners. "We have a number of consumers who call us after having problems with other plumber's work. The last thing we want to happen is something like that with our work. That's why we guarantee our repairs, too. If a repair fails in the first two years, we will repair it again absolutely free. We take pride in the fact we only employ the very best in the business. Only 1 out of 33 of those who apply actually qualifies to enter a home or business wearing the Benjamin Franklin Plumbing uniform. Therefore, you know when you see one of our technicians, you have a true professional. We encourage customers to look in on Google+ page to read what other customers have said about us to get a real feeling of our commitment to quality."
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About Benjamin Franklin Plumbing:
Benjamin Franklin Plumbing in Silver Spring MD is a full service plumbing company that has offered plumbing services in Silver Spring MD area for 13 years. They are family owned and operated, and all of their plumbers are licensed, insured, drug tested and have had monthly background checks. The company prides themselves on the best warranties in the industry and 100% satisfaction guarantees.
Contact Info:
Name: Doug Mclendon
Email: Send Email
Organization: Benjamin Franklin Plumbing
Address: 2600 Forest Glen Road
Phone: 301-830-8010
Website: http://www.benfranklinplumbingmd.com/
Release ID: 58621
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