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Global Helpdesk Automation MarketWiseGuyRerports.com Presents “Global Helpdesk Automation Market Size, Status and Forecast 2025” New Document to its Studies Database. The Report Contain 108 Pages With Detailed Analysis.
Description
This report studies the global Helpdesk Automation market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Helpdesk Automation market by companies, region, type and end-use industry.
In business enterprises, helpdesk technology assists IT users in solving problems. In small and medium-sized companies, a helpdesk is usually handled by a single person with a contact number. In larger companies, a helpdesk is operated by a group of experts who have advanced software at their disposal to monitor and analyze IT problems and their patterns.
The global helpdesk automation market is expected to witness a significant growth on account of high consumerization of information technology, and high demand of automation routine process. Also, the growing need for minimizing the level 1 support is driving the growth of the market for large enterprises. This factor majorly arises due to the new industry chain structure comprising of helpdesk automation. For resolving customer queries and issues related to product or service, helpdesk support is used, which is either web-based or software-based. The helpdesk support in a small & medium enterprise is usually handled by one or two persons, however, in large organization; the level of support at level 1 is complex and widespread requiring service from more than one person. Though, automation is gaining a significant growth among end-users’ need to provide better service to users contacting the helpdesk, the risk associated with multi tenancy and limited capabilities of the enterprises may restrain the market growth
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This report focuses on the global top players, covered
BMC Software
CA Technologies
HP Enterprise Services
ServiceNow
Atlassian
Axios Systems
Cherwell Software
Freshdesk
Happyfox
Kayako
NTR Global
Resolve Systems
Sunrise Software
SunView Software
Vision Helpdesk
Vorex
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Market segment by Type, the product can be split into
Incident Management Systems
Self-service Password Reset
Knowledge Base
Incident Management Portal
Automated Diagnostics
Market segment by Application, split into
IT and Telecom
BFSI
Government and Education
Healthcare
Manufacturing and Automotive
Retail
Others
Complete Report Details @ https://www.wiseguyreports.com/reports/3329372-global-helpdesk-automation-market-size-status-and-forecast-2025
Table of Contents -Major Key Points
Global Helpdesk Automation Market Size, Status and Forecast 2025
1 Industry Overview of Helpdesk Automation
1.1 Helpdesk Automation Market Overview
1.1.1 Helpdesk Automation Product Scope
1.1.2 Market Status and Outlook
1.2 Global Helpdesk Automation Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 Europe
1.2.3 China
1.2.4 Japan
1.2.5 Southeast Asia
1.2.6 India
1.3 Helpdesk Automation Market by Type
1.3.1 Incident Management Systems
1.3.2 Self-service Password Reset
1.3.3 Knowledge Base
1.3.4 Incident Management Portal
1.3.5 Automated Diagnostics
1.4 Helpdesk Automation Market by End Users/Application
1.4.1 IT and Telecom
1.4.2 BFSI
1.4.3 Government and Education
1.4.4 Healthcare
1.4.5 Manufacturing and Automotive
1.4.6 Retail
1.4.7 Others
2 Global Helpdesk Automation Competition Analysis by Players
2.1 Helpdesk Automation Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 BMC Software
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.2 CA Technologies
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.3 HP Enterprise Services
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.4 ServiceNow
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.5 Atlassian
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.6 Axios Systems
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.7 Cherwell Software
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
3.8 Freshdesk
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Helpdesk Automation Revenue (Million USD) (2013-2018)
……..CONTINUED
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