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Clean Screen Wizard®, a Danish company based in Svendborg and one of the division of Moojou Enterprises, has started off a 5 star customer service campaign to improve customer satisfaction focusing on the purchase experience.
The “Premium Purchase Experience Campaign” as the company calls it, considers as main goal of the customer satisfaction evaluation process, the activation of a service satisfaction call, a Vip Club for customer, with a series of informative how-to videos and useful e-books, special price promotions and other aspects that have been put in place to obtain the highest level of customer satisfaction before, during and after they purchase the company products.
When contacting Johanna Rivero, Co-owner of Moojou Enterprises, she explained: “Our company focuses on premium and personalized customer service, because we understand the importance and impact an excellent purchase experience has, it is, indeed, as important as the product itself. Our feedback call service is our way to tell our customers that we care”. She further added. “The first step in obtaining a fully satisfactory service experience is to understand what buyers feel and think about the product and the services we deliver, and that is why this follow-up call service is so crucial.”
The number one selling company product is the Clean Screen Wizard Microfiber 6-Pack, which as part of the campaign now also includes a bonus microfiber sticker called Screen Pal. The original 6-pack offers six premium quality microfiber cloths in two sizes, 1 large and 5 medium sized cloths. Additional they come in 3 different colors: white, blue and black, something that helps separate and organize them when they are used for different purposes.
These microfiber cloths are also an environmentally friendly and long lasting cleaning option, recommended for for electronics devices, opticals and other delicate surfaces, such as eyeglasses, computer screens, tablets, smart phones, TVs and LCD screens, camera lenses and zooms, musical Instruments and more.
Moojou Enterprises has obtained a 5-star feedback level on Amazon.com. In words of Miss Airen Wolf, one of CSW’s satisfied customers: “I was looking for a proper cloth to clean my Kindle and maybe my glasses as well. This 6 pack of microfiber cloths looked good on the site. The price was right and I could share them out… well the ordering process was as easy as I have come to expect from Amazon. My surprise arrived the next day. Along with my email confirmation from Amazon I received an email from customer support from the retailer thanking me for my purchase and advising me to take careful note of the packaging when my cloths arrived. A quick three days later my package arrived and I was directed to a site that taught me every thing I need to know to keep these cloths in perfect working order. In our “throw away” society this information is not usually given out by manufacturing companies who rely on repeat business. I have to admit I was pleased. The cloths are perfectly sized and with this set you get one oversized microfiber cloth perfect for computer and tv screens along with five that are sized for smaller devices. Each cloth comes in an individual pouch to keep it clean and it’s sized to fit in a wallet, eyeglass case, or purse pocket. There’s no need for cleaning solution and the cloths are both eco friendly and long lasting. In short, I am happy to recommend this product and I will be doing so for all my friends and family with screens to clean.”
Clean Screen Wizard’s Microfiber 6-pack is only sold on Amazon.com at a retail price of $19.99, and as part of the “Premium Purchase Experience Campaign” is sold a special half-price of $9.95 dollars. To assure customer a risk –free buying experience the company provides its WIN-WIN guarantee, including a lifetime 100% satisfaction guarantee. If the product fails to provide excellent results, customers can get a 100% refund too.
Release ID: 65830