International Banker recently held its annual Banking Awards to acknowledge the top banking institutions and individuals in the Middle East and Africa. AM Bank received the award for Best Innovation in Retail Banking Lebanon 2019.
— International Banker offers a global view of banking and finance. Each year through the Banking Awards, it recognises the leading banking institutions and individuals that have set the bar for industry excellence. The 2019 Banking Awards acknowledge the organisations and individuals within the banking and financial industries in the Middle East and Africa that drive global economic commerce, create capital and opportunities for economic growth within their regions, set the benchmarks for technological advancement and customer service, while maintaining high levels of regulatory compliance and corporate governance. The standout institutions working within retail, commercial, investment and private banking are recognized with these awards. In addition, special awards are given to outstanding CEOs in each region.
Honoured with the award for Best Innovation in Retail Banking Lebanon 2019 to acknowledge and celebrate its innovation and leadership in the area of retail banking in Lebanon, AM Bank has achieved a prominent position on the International Banker Middle East and Africa Banking Awards 2019 list.
AM Bank S.A.L., headquartered in Beirut, Lebanon, has been serving customers for nearly 40 years. Guided by the philosophy that “customer satisfaction comes first”, AM Bank can boast of solid exponential growth. The bank was formerly known as Al-Mawarid Bank S.A.L.
AM Bank is committed to staying up-to-date with global changes and connected to clients. Its innovation secret is that it blocks out the “negative noise” and doesn’t see obstacles but instead challenges and opportunities. Recognizing that the bank “lives” in a dynamic global environment—which requires an organization founded on a culture that nurtures talent, agility and collaboration—AM Bank has created the only flat organization in the Middle Eastern banking industry. Its culture attracts and retains top talent, creating an organizational environment that drives agility and innovation. The bank claims that how it does business is as important as what it does, and its “Can Do” strategy is paying off. It identifies its guiding values of honesty, integrity and customer focus as the cornerstones of its growth.
AM Bank has been the first in the Lebanese market to achieve a number of milestones, such as introducing the first revolving credit card in 1995 and mobile-banking app in 2011, the first reloadable prepaid card in 2012 and a program allowing youth to access capital to finance their businesses in 2014. AM Bank is guided by a simple but powerful modus operandi: CAN DO. According to this innovative bank, can do means that its staff can provide exactly what its customers require of them. The bank’s requirements, customers’ needs and the global and local environments triggered it to introduce its new digital platform. The only Lebanese bank to recently receive the first-place award for Best Website from the Arab Digital Banks Excellence Awards, AM Bank recognizes its mandate to live up to international standards. Its new digital platform is characterized by distinctive features that meet those standards, including the multiple international standard factors, such as The Comfort Zone, biometric authentication, online transactions and easy-to-use widgets. AM Bank has introduced a friendly, fun and secure platform. The bank works hard to ensure that all of its customers, including the less tech-savvy, are able to fully utilize its digital banking services. Its mobile app’s user-friendly interface provides a smooth transition into the digital world.
AM Bank believes that if its environment is healthy, it is healthy, and it has worked hard to develop services that yield no economic value to the bank but great value to regional social objectives.
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