Local cleaning service franchise celebrates a customer service success.
— The Maids Worcester, a locally owned and operated cleaning service franchise, has recently celebrated a significant milestone of not losing a client due to quality or damage for more than 200 days.
Being a The Maids franchise, the company has very high standards concerning the services that they provide. Therefore, aiming to retain their customers without causing any damage or being accused of poor quality service is the main priority.
“We always make sure that our clients get the best cleaning services around,” said Jim Segal, owner of the franchise. “We live up to very high standards and are happy when we see that it works for us.”
Indeed, internal policies for The Maids entail rigorous training, certification, and background check processes. None of the employees are allowed to perform a specific cleaning duty if they have not obtained the proper certification. Normally, The Maids cleaning operations are split into four parts, such as the kitchen, bathroom, living space, and windows. Hence, every time The Maids are going on-call they show up in team of four.
“Our team approach allows us to maximize time and minimize effort from each individual employee. This way we know that a client gets prompt and high-quality service and we, as a business, can afford to be booked solid,” said Segal.
This team approach is something that sets The Maids apart. There are just a few other house cleaning services in Worcester and the surrounding areas that can actually brag about this kind of service. In fact, The Maids is one of the most referred cleaning services – they have managed to achieve an astonishing 96 percent referral rate. Now they are celebrating being one of the most trusted cleaning companies in Concord, Lincoln, Stow, Weston, Wayland, and Worcester, Mass.
“We were very excited when we celebrated 100 days without losing a client due to quality or damage, and now to celebrate 200 days, I am very pleased to say that we are finally at that point when our teams are all very professional and skilled. I hope we will keep up this good work and will see more satisfied customers on board with us in the near future,” concluded Segal.
Name: The Maids of Marlborough
Organization: The Maids of Marlborough
Address: 200 E Main St #11 Marlborough, MA 1752
For more information, please visit http://www.themaidsworcester.com/
Release ID: 53774