According to statistics released by the Better Business Bureau, HVAC companies were among the top 10 industries receiving inquiries in the past year. Regarding all industries in the top ten, customer’s most frequent complaints included calls falling on answering machines. Kim O’Kelley of One Hour Air Conditioning and Heating confirms, saying, “Customers today lead busy lives and don’t have time to call around the city looking for someone to answer the phone. When your air conditioning is out in Florida, you need someone who can answer the phone and dispatch a technician out immediately.”
With this customer service oriented approach, the one hour air West Pasco HVAC company announces their 24 hour/7 day a week service. O’Kelley explains, “We are proud to announce we are available 24/7, we pride ourselves on being the type of HVAC service provider consumers can call on whenever they need us. No project is too small or too large. We give residents and businesses our undivided attention and professionalism with every repair, AC maintenance call or replacement that we provide. Few businesses offer 24/7 service. That’s what makes us stand out in a sea of competitors. We are customer-oriented through and through.”
Industry statistics according to the RightNow Customer Experience Impact Report show 86% of consumers will pay more for a better customer experience. However, O’Kelley stated they don’t agree with that philosophy. “We never close and we do not charge anything extra for work on nights, weekends or holidays. We are committed to giving expert, quality and timely services for all our clients.”
Furthermore, numbers from the 2009 Customer Experience Maturity Monitor reported 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition. O’Kelley reports that to be the case with AC repair in Tarpon springs FL. “Our motto is we are always on time, or customers don’t pay a dime. We understand that time is money. No other air conditioning and heating company can make you this guarantee regardless of if you want installation, maintenance or any other kind of work.”
About One Hour Air Conditioning and Heating:
Founded in 2009, One Hour Air Conditioning & Heating is an HVAC services franchise company that has grown exponentially to become the trusted, go-to provider of residential HVAC services in selected areas in the state of Florida. As one of the leading AC companies servicing Palm Harbor, Florida and the surrounding areas, they are committed to giving expert, quality and timely services for all of their clients. They specialize in heating and air conditioning services, including repair, maintenance and installation of HVAC systems and dehumidification systems. Their technicians are knowledgeable and are expertly trained to provide superior and courteous residential AC and heating services.
Visit http://www.onehourairwestpasco.com for more information.
Name: Kim O'Kelley
Organization: One Hour Air Conditioning and Heating
Phone: (727) 916-7910