Listen Up Español was named a Finalist in the Best Executive, Best Scheme and Best Supervisor categories in the ninth annual Contact Center World Awards (Top Ranking Performers) from ContactCenterWorld.com – the Global Association for Contact Center Best Practices & Networking.
Unlike any other awards of its kind, these are considered by many to be the ultimate awards, some even refer to them as the Olympics in the Contact Center World. The awards are awarded to the entrants who convince the judges that they are indeed the best. It’s a multi-stage process starting with online applications where no preliminary judge knows your company name or location, only facts and figures to determine if you meet the requirements.
The final results will be announced on June 19 at the Orlando best practices conference. Delegates and Finalists from the U.S.A., Canada, Guatemala, Brazil and other countries in North & South America are expected to attend.
More than 250 nominations from contact centers of all sizes were evaluated in this year’s competition in the Americas. Finalists were determined through online submissions and judged by their peers in the industry.
Finalists Randall Anderson (Best Executive) and Julio Ortega (Best Supervisor) joined Listen Up Español in 2009. Each manager has had multiple accolades associated with their work at Listen Up Español. They both agree that one of the company’s core values, “United as One” is fundamental to their success “Randall is our COO and Julio is known as the “Supervisor of Quality” at our contact center. The magnitude of Randall’s executive contributions is incredible including short term gains and long term stability. Julio’s ability to motivate individuals and create a productive team environment is extraordinary,” said Tony Ricciardi, Co-Founder and President of Listen Up Español.
After the initial judging, there are two more levels. Finalists are invited to present at a regional conference in Orlando. Next winners from the regional competition, in addition to earning recognition and awards for best in the region, gather annually to compete in Las Vegas November 10-14 against the best in the world. All events are open to anyone in the contact center industry to attend and to learn from these award Finalists – details at http://contactcenterworld.com/conferences/
Raj Wadhwani, President of ContactCenterWorld.com added “Listen Up Español has done very well to qualify to compete in this years awards. It’s their 3rd year in the program and they are very passionate about people as well as the industry. We are excited to see them qualify again and know they will deliver great ideas at the best practice conference in Orlando.” (http://contactcenterworld.com/conferences)
“We strive to do more and more for our employees and clients. Julio Ortega and Randall Anderson are examples of this commitment. What makes Julio unique is that where most great sales people are poor leaders Julio is an incredible leader. What makes Randall unique is his passion for improvement and capacity for implementation. The Finalist status is an exceptional achievement and acknowledges that they both know the meaning of “Delivering Awesomeness,” said Craig Handley, C.E.O. of Listen Up Español.
About Listen Up Español
Listen Up Español is the leading bilingual call center and dominant online marketer focused solely on the U.S. Hispanic market. The company offers direct response, non-profit and corporate clients a broad range of bilingual call center services specializing in inbound sales, customer service and lead generation. Listen Up Español also offers online Hispanic marketing solutions including SEO, SEM, social advertising, organic marketing, social marketing and conversion rate optimization. For more information about Listen Up Español, please visit http://www.listenupespanol.com.
About Contact Center World Awards
Contact Center World is The Global Association for Contact Center Best Practices & Networking. Today we have over 137,496 corporate ‘individual’ members have joined the association’s website ‘ContactCenterWorld.com’. Learn more about the Contact Center World Awards at http://ContactCenterWorld.com.
Visit http://www.listenupespanol.com for more information.
Name: Nelson Hill
Organization: Listen Up Español
Address: 50 Monument Square