Online helpdesks are now the go-to method of support for most companies, as they are a low-cost way to provide high quality service to customers. Those companies interested in providing the best possible service make it easy for support agents to help customers in need with feature-filled helpdesk programs like Jitbit Helpdesk. Jitbit’s client list includes global brands Siemens, HP, Intel, Vodafone, Oracle, Hitachi and more. They will all be able to provide better, more rapid-response support than ever thanks to the new Jitbit Android client that allows support agents to stay active on the move.
The long-awaited Android client for Jitbit Helpdesk (http://www.jitbit.com/hosted-helpdesk/android-helpdesk/), a web-based helpdesk ticket system, is now available to download and use on any Android device with an internet connection. The application allows out-of-office support agents to access key features of JitBit Helpdesk, to review and respond to support tickets immediately, while they are on the move or working remotely.
Helpdesk agents can browse tickets by status or category, review older tickets, send replies and change ticket statuses anywhere in the world using their tablets or smartphones connected to the Internet. This will also mean expertise from around the world can be employed by companies to keep support flowing 24/7, and these support agents can work comfortably and remotely.
The Android app features allow for reviewing unanswered or unclosed tickets, viewing basic ticket details and replies, posting replies publicly or “for techs only”, changing a ticket’s status and viewing attachments and images to provide a comprehensive, fully supported mobile version of the helpdesk interface.
Max Al Farakh, Co-Founder of Jitbit, explained, “We believe this new edition will allow technical support teams to sufficiently cut the response time and bring the quality of support and customer satisfaction to a completely new level. What’s more, the app is completely free to Jitbit clients and is easy to download and install on any Android device, so businesses can begin converting their support agents to mobile instantly now the client is released. This represents an exciting development for us, and we are looking to integrate other key Jitbit products including the Forum and Live Chat into mobile apps as soon as possible.”
About Jitbit Helpdesk:
Jitbit Helpdesk is a popular helpdesk ticketing system. What makes it stand out among the others – is that it is available both as a hosted helpdesk online web-application and as a traditional “on-premise” software app installed on the clients server. Founded in 2005, Jitbit is a software firm claiming to be “small enough to be personal and large enough to be stable” that specializes in efficient and user-friendly customer support software.
Visit http://www.jitbit.com/ for more information.
Name: Alex Yumas
Organization: JitBit Software
Phone: +1 (646) 397-7708